FAQ

Q : I tried to put serial number in warranty checker on Samsung website, but it says CODE 103, OUT OF SERVICE AREA. What does it mean? I bought this in UK.

A : If you get “CODE 103, OUT OF SERVICE AREA “ It means your drive is from outside of UK and Probably,     the retailer brought it from outside of UK. Samsung can not accept it for warranty replacement. Please contact to the point of purchase and ask them this situation. They have the responsibility about it.

If you can not contact to the point of purchase, You can ship your drive to Samsung HQ in Korea, but you are responsible for the shipping charge.


Q : I tried to put serial number in warranty checker on Samsung website, but it says CODE 104, INVALID SERIAL NUMBER.

A : Probably, you put wrong serial number. Please check your serial number carefully.

Q : My hard drive is faulty, but my important data on it and I would like to recover or save my data. How can I do that?

A : Unfortunately, we do not provide support for your data on the Hard Disk Drive. Usually we send out a replacement drive once we have received your faulty drive but we can help you with our Advance Replacement Service. If you would like to receive a replacement drive before sending us your drive, we can do it. Please use the following procedure for Advance Replacement Service:
  1. Request an RMA number.
  2. Make a cheque for GBP100 as a security deposit and send it to us with your RMA number.
  3. We will send a replacement drive to you and keep your cheque as a deposit. We do not cash your cheque.
  4. You receive a replacement drive and you try to save or recover your data.
  5. Please send us your faulty drive when you finish to save or recover your data.
  6. We send back your deposit (cheque).


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