Frequently Asked Questions

Q : I am trying to get an RMA number, but when I input the serial number, it says "The drive with serial number 'XXXXXXXXXXXXXX' is not listed in our product database." How can I get an RMA number?

A : Please note that you have to input number ‘0’ instead of Alphabet ‘O’ when you input the serial number of the faulty hard disk drive on our system.

Q : My hard drive is faulty, but my important data on it and I would like to recover or save my data. How can I do that?

A : Unfortunately, we do not provide support for your data on the Hard Disk Drive. Usually we send out a replacement drive once we have received your faulty drive but we can help you with our Advance Replacement Service. If you would like to receive a replacement drive before sending us your drive, we can do it. Please use the following procedure for Advance Replacement Service:

1. Request an RMA number.
2. Make a cheque for GBP100 as a security deposit and send it to us with your RMA number.
3. We will send a replacement drive to you and keep your cheque as a deposit. We do not cash your cheque.
4. You receive a replacement drive and you try to save or recover your data.
5. Please send us your faulty drive when you finish to save or recover your data.
6. We send back your deposit (cheque).

Q : We are a retailer and we have some faulty hard drives. How many drives can I request?

A : We only support UK end-users and only allow 5 drives per request. If you have 6 or more faulty drives for replacement, please contact the following company.

Company Name : ALLIN
Web : http://www.allin.nl
Email : info@allin.nl
Tel : +31 (0)20 31 68 600, +31 (0)20 65 36 227