Service and Support

Samsung Technical Support

You can contact Samsung directly for questions concerning installation, troubleshooting or general usage of Samsung products. The numbers to call are:

  • Hard Disk Drive (HDD) Issues: 0845 726 7864
  • Optical Disk Drive (ODD) Issues: +800 80 108 011 (International Free Phone)

Samsung also provide web sites to help you troubleshoot your hard and optical disk drives. You can find User Guides, FAQs and downloadable troubleshooting utilities there. For more information, please visit:

If you or a Samsung technical support technician have determined your drive to be faulty, please use Samsung's Automated RMA Request System.

Once you have received your RMA number you may send your drive to Rexo for replacement. More detailed instructions on how to do this will be shown to you during the online RMA request process.
Ian Choi,
8 Sep 2012, 06:53
Ian Choi,
3 May 2012, 08:36